Challenging "It's Not My Job"
Luke Crane
That’s not my job.
— People who don't get it
On some level… it is not completely their fault. I know what you are thinking. YES IT IS! They are the ones that keep saying that phrase and it is driving me crazy. I hear you. Let’s talk about it.
I don’t think this phrase means what you think it means. If it really meant "that’s not my job," why wouldn’t people just say "no?" "No" is so much shorter and easier to say. You can even be kind and put in a "thank you" after the "no" to be polite like your parents taught you. So what does the phrase mean then?
It means… "I don’t see the big picture"
It means… "I wasn’t trained well"
It means… "I’m frustrated with my work"
It means… "I have an issue with a co-worker"
It means… "I don’t feel seen so why should I help now"
It means… "I don’t trust you"
As I was saying earlier, it’s not completely their fault.
Have you ever heard "anger is a secondary emotion?" Well, "not my job" is a secondary meaning. All of these meanings are a product of leadership failure. I know that is a hard pill to swallow. Let’s dive deeper.
OUTCOME AND FAILURE
SO WHAT SHOULD I DO?
The easiest thing to do is to respond to the comment "that’s not my job" with the question "not my job?" (say it with an upward voice so it is a question). This is called mirroring. You repeat the last 3-4 words as a question and people will naturally explain without thinking about it. It is kind of magical. (Check out "Never Split The Difference" by Chris Voss for more strategies like that one). The goal is to get them talking about it.
After the conversation has started, move into the question "what’s really going on?" If something comes up, then go down that road. If they say "nothing, it just isn’t my job," then ask if you can give them some feedback. Follow up with gracious yet direct observations.
Luke Crane is the Owner of Leadership Cohort (www.leadershipcohort.com), a leadership coaching, training and speaking group that focuses on sharpening mid/entry level leaders for the next level.
Article source: https://articlebiz.com
— People who don't get it
On some level… it is not completely their fault. I know what you are thinking. YES IT IS! They are the ones that keep saying that phrase and it is driving me crazy. I hear you. Let’s talk about it.
I don’t think this phrase means what you think it means. If it really meant "that’s not my job," why wouldn’t people just say "no?" "No" is so much shorter and easier to say. You can even be kind and put in a "thank you" after the "no" to be polite like your parents taught you. So what does the phrase mean then?
It means… "I don’t see the big picture"
It means… "I wasn’t trained well"
It means… "I’m frustrated with my work"
It means… "I have an issue with a co-worker"
It means… "I don’t feel seen so why should I help now"
It means… "I don’t trust you"
As I was saying earlier, it’s not completely their fault.
Have you ever heard "anger is a secondary emotion?" Well, "not my job" is a secondary meaning. All of these meanings are a product of leadership failure. I know that is a hard pill to swallow. Let’s dive deeper.
OUTCOME AND FAILURE
- I don’t see the big picture.
- I wasn’t well trained.
- I’m frustrated with my work.
- I have an issue with my co-worker.
- I don’t feel seen so why should I help now?
- I don’t trust you.
SO WHAT SHOULD I DO?
The easiest thing to do is to respond to the comment "that’s not my job" with the question "not my job?" (say it with an upward voice so it is a question). This is called mirroring. You repeat the last 3-4 words as a question and people will naturally explain without thinking about it. It is kind of magical. (Check out "Never Split The Difference" by Chris Voss for more strategies like that one). The goal is to get them talking about it.
After the conversation has started, move into the question "what’s really going on?" If something comes up, then go down that road. If they say "nothing, it just isn’t my job," then ask if you can give them some feedback. Follow up with gracious yet direct observations.
Luke Crane is the Owner of Leadership Cohort (www.leadershipcohort.com), a leadership coaching, training and speaking group that focuses on sharpening mid/entry level leaders for the next level.
Article source: https://articlebiz.com